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Shipping & Returns

Shipping & Returns

Customers within New Zealand

We aim to process and dispatch all orders within 1-2 business days. Our orders are dispatched with Pass The Parcel Couriers (track and trace delivery). Non rural deliveries are 1-2 business days while rural deliveries can take 3-4 days.

Deliveries are currently not available to the Hauraki Gulf Islands, (such as Waiheke Island), Stewart Island or Chatham Islands.
 

Customers Overseas

If you wish your order to be sent overseas, please send us an enquiry on info@craftsupplies.co.nz before placing your order to determine freight costs and timeframes.
 

Return Policy

For safety and hygiene reasons our products cannot be resold so we do not accept returns. We are committed to creating and making wonderful products for you to enjoy. If you are not happy with our product, please let us know. We will work with you to ensure your experience is a positive one.